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Troubleshooting

I can't log in to my account

Trouble signing in? Here's how to get back into your account.

If you're having trouble signing in, try these steps:

Forgot your password?

Tap "Forgot password?" on the login page. We'll send you an email with a link to reset your password. Check your spam folder if you don't see it.

Signed up with Google?

If you created your account using "Sign in with Google", you can't use a regular password. Tap the "Continue with Google" button on the login page instead.

Email not recognized?

Make sure you're using the same email you signed up with. If you have multiple email addresses, try the others.

Still can't get in?

Contact our support team with the email address you used to sign up, and we'll help you recover your account.

Still need help?

Can't find what you're looking for? Reach out and we'll get back to you.

Contact support
WhatsAppsupport@myduka.link+254797 560 650