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What is MyDuka?

A quick overview of what MyDuka is and how it works.

Creating your account

Learn how to sign up and set up your seller account in just a few minutes.

Quick start guide

A five-minute walkthrough to get your first product listed and your shop live.

Understanding your dashboard

A tour of the main sections in your seller dashboard.

Adding a new product

Step-by-step instructions for listing a product in your shop.

Editing and deleting products

How to update product details or remove a product from your shop.

Writing great product descriptions

Tips for descriptions that help sell your products.

Taking great product photos

Simple tips to make your products look their best.

Creating and managing categories

How to organize your products into categories for easier browsing.

Viewing and managing orders

How to see new orders and update their status.

Order notifications

How you and your customers get notified about orders.

What do order statuses mean?

A quick guide to each order status and when to use them.

Handling refunds and cancellations

What to do when a customer wants to cancel or return an order.

Setting up payment methods

How to connect Stripe, PayPal, or M-Pesa to receive payments.

Understanding transaction fees

What fees apply when customers pay you.

Customer paid but order shows pending

Why an order might still show as pending even after payment.

Choosing a shop theme

Browse available themes and pick the one that fits your brand.

Customizing your shop appearance

How to add a logo, banner, and other visual elements.

What are color palettes?

How to change the colors of your shop to match your brand.

Configuring shop details

Set your shop name, currency, and contact information.

Enabling cash on delivery

How to let customers pay when they receive their order.

How do I change my shop name?

How to update your shop name after creating your account.

Sharing your shop link

How to find and share your unique shop URL.

Connecting a custom domain

Connect your own domain name to your shop for a professional address.

Creating a coupon code

How to create discount codes to attract more customers.

Coupon best practices

Tips for using coupons effectively without hurting your margins.

Understanding your analytics

A guide to the stats and charts in your analytics dashboard.

Choosing the right plan

Compare plans and pick the one that fits your needs.

Managing your subscription

How to upgrade, downgrade, or cancel your plan.

Is MyDuka free?

What you get for free and what paid plans offer.

Changing your password

How to update your account password.

Updating your email address

How to change the email associated with your account.

Deleting your account

What happens when you delete your account and how to do it.

How do I contact support?

How to reach us if you need help.

How checkout works

An overview of the buying experience for your customers.

Order tracking for customers

How your customers can check the status of their orders.

Supported payment methods for buyers

What payment options your customers can use at checkout.

Is it safe to buy from a MyDuka shop?

Information about payment security and buyer safety.

My site shows "Not Secure"

What to do if your shop shows a security warning in the browser.

My site isn't loading

What to do when your shop shows "can't be reached" or doesn't load.

I see the wrong site on my domain

What to do if your domain shows a different website instead of your shop.

My shop looks empty or products aren't showing

Why your shop might look empty and how to fix it.

I can't log in to my account

Trouble signing in? Here's how to get back into your account.