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What is MyDuka?
A quick overview of what MyDuka is and how it works.
Creating your account
Learn how to sign up and set up your seller account in just a few minutes.
Quick start guide
A five-minute walkthrough to get your first product listed and your shop live.
Understanding your dashboard
A tour of the main sections in your seller dashboard.
Adding a new product
Step-by-step instructions for listing a product in your shop.
Editing and deleting products
How to update product details or remove a product from your shop.
Writing great product descriptions
Tips for descriptions that help sell your products.
Taking great product photos
Simple tips to make your products look their best.
Viewing and managing orders
How to see new orders and update their status.
Order notifications
How you and your customers get notified about orders.
What do order statuses mean?
A quick guide to each order status and when to use them.
Handling refunds and cancellations
What to do when a customer wants to cancel or return an order.
How checkout works
An overview of the buying experience for your customers.
Order tracking for customers
How your customers can check the status of their orders.
Supported payment methods for buyers
What payment options your customers can use at checkout.
Is it safe to buy from a MyDuka shop?
Information about payment security and buyer safety.
My site shows "Not Secure"
What to do if your shop shows a security warning in the browser.
My site isn't loading
What to do when your shop shows "can't be reached" or doesn't load.
I see the wrong site on my domain
What to do if your domain shows a different website instead of your shop.
My shop looks empty or products aren't showing
Why your shop might look empty and how to fix it.
I can't log in to my account
Trouble signing in? Here's how to get back into your account.
Can't find what you're looking for? Reach out and we'll get back to you.
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