Once you have a custom domain connected, you can create email addresses on it — for example hello@yourshop.com or orders@yourshop.com. This looks much more professional than a Gmail or Yahoo address.
Before you start
You need a custom domain connected to your shop. The Custom Email section only appears when you have one.
Step 1 — Open the email section
Go to Dashboard → Shop and scroll to the Custom Email section.
Step 2 — Create an email address
- Tap Create Email
- Choose the part before the @ sign (e.g. "hello", "orders", "info", your name)
- Set a password for this mailbox
- Save
Your new address (e.g. hello@yourshop.com) is ready immediately.
Step 3 — Read and send mail
You can access your custom email two ways:
- Webmail — log in via the link we provide. Works in any browser.
- Email app — set it up in Gmail, Outlook, Apple Mail, or any email app using IMAP/SMTP. Connection details are shown when you create the mailbox.
Managing multiple addresses
Tap Your Email Accounts to see all the email addresses you've created on your domain. From here, you can:
- Reset passwords
- Delete addresses you no longer need
- See storage usage
Common addresses to create
- hello@ — friendly catch-all for general enquiries
- orders@ — for order-related questions
- support@ — for help requests
- your-name@ — your personal address on the business domain
Three to five addresses is usually plenty — too many and you'll lose track of where messages are landing.
Forwarding to another address
If you'd rather not log in to a separate inbox, set up forwarding from your custom address to your existing Gmail or Yahoo. This way you get the professional address without changing how you read email.
Tips
- Use your custom email as your shop's contact address. Customers trust hello@yourshop.com more than a personal Gmail.
- Set up an email signature with your shop name, logo, and a link to your shop.
- If you receive a lot of orders, create a separate orders@ address and use it for order confirmations — keeps your main inbox clean.