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For Your Customers

Order tracking for customers

How your customers can check the status of their orders.

Customers can track their orders without needing to create an account.

How it works

Your shop has an order tracking page. Customers enter their order number and email address to see the current status of their order.

Where to find the tracking page

The tracking link is included in the order confirmation email. Customers can also find it in your shop's navigation.

What customers see

The tracking page shows the current order status (pending, processing, shipped, or delivered), along with the order details and items purchased.

Still need help?

Can't find what you're looking for? Reach out and we'll get back to you.

Contact support
WhatsAppsupport@myduka.link+254797 560 650