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Customers & Reviews

Managing your customer list

See who's bought from you, how often, and how much they've spent.

Every time someone places an order in your shop, they're automatically added to your customer list. Over time, this becomes a valuable record of who your buyers are.

Where to find it

Go to Dashboard → Customers.

What you'll see

At the top of the page, three stats:

The customer list

Each customer is a card showing:

Sorting puts your most valuable customers first by default.

Searching for a customer

Once you have a few customers, a search box appears. You can search by name or email — useful when a customer messages you and you want to check their order history quickly.

Contacting a customer

Tap any customer's card to see contact options:

This makes follow-ups effortless — say thank you for repeat orders, ask for a review, or alert top customers to a sale.

Customers are added automatically

You can't manually add a customer here. Customers appear after they place an order — including manually-logged orders. If you want to send a one-off email blast, export your orders as CSV (see that article) and use the email column.

Privacy

The customer list is private to your shop. No other seller on the platform can see it.

Still need help?

Can't find what you're looking for? Reach out and we'll get back to you.

Contact support
WhatsAppsupport@myduka.link+254797 560 650