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Troubleshooting

My shop looks empty or products aren't showing

Why your shop might look empty and how to fix it.

If you visit your shop and don't see your products, here are the common reasons:

Products might be hidden

When you create a product, it's visible by default. But if you set any products to hidden, they won't appear on your shop page. Go to Dashboard → Products and check if your products are marked as visible.

No products added yet

If you're just starting out, you need to add at least one product before your shop shows anything. Go to Dashboard → Products and tap the + button to add your first product.

Checking from the right link

Make sure you're visiting the right link. Go to your Dashboard → Shop to see your actual shop URL and try opening it from there.

Still need help?

Can't find what you're looking for? Reach out and we'll get back to you.

Contact support
WhatsAppsupport@myduka.link+254797 560 650