Sometimes orders need to be cancelled or refunded. Here's how to handle it.
Cancelling an order
Open the order and change the status to Cancelled. The customer will be notified automatically.
Processing a refund
Refunds are handled through your payment provider (Stripe, PayPal, or M-Pesa). Log into your payment dashboard and issue the refund from there.
After refunding, update the order status so your records stay accurate.
Setting a return policy
We recommend adding your return policy to your shop description so customers know what to expect before buying.