One of the most powerful sales techniques is showing customers what they're saving. By setting an original price alongside your current price, your shop displays both — with the original price crossed out — making the discount immediately obvious.
How to set it up
- Open a product (Dashboard → Products → tap a product, or create new)
- In the Pricing section, you'll see two fields:
- Price — what the customer pays today (the sale price)
- Original price — what the product normally costs (will be shown crossed out)
- Set the original price higher than the current price (e.g. price 800, original 1,200)
- Save
What customers see
On the product card and product page, customers see:
KES 1,200KES 800
Some themes also add a "Save 33%" badge automatically, calculated from the difference.
When to use this
- Real sales — when you're actually discounting a product. Always be honest.
- Manufacturer's suggested retail price — if your sale price is below the typical retail price for that product.
- Clearance — to move stock you want to clear out.
Don't fake it
Setting a fake "original price" higher than what you ever actually charged is dishonest and bad for trust. In some countries it's illegal. Customers can usually sense it, and a single bad review for "fake discounts" can hurt sales for months.
Removing the discount
Clear the Original price field and save. Only the regular price will show. Useful when a sale ends.
Tip — combine with a coupon
For limited-time sales, you can leave your regular pricing alone and offer a coupon code instead (see Creating a coupon code). This lets you target the discount to specific people (e.g. only customers who got the email) without changing every product.